Setup Instructions

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Product Requirements 

The minimum requirements necessary for Piper to function are as follows:

  • Power source
  • Internet connection with Wi-Fi (Minimum upload speed of 1.0 Mbps)
  • Supported iOS or Android device 
    • iOS: Apple devices running at least iOS 9
    • Android: Devices running at least 4.1.x

Piper Installation         

Follow these steps to begin the installation of Piper:

  1. Remove Piper from its detachable stand.           
  2. Open the battery door located at the back of Piper and insert the provided AA batteries. Close the battery door and secure it with the provided screw.
  3. Connect the power cable to Piper and plug the opposite end to an electrical outlet.
  4. Re-attach the stand (or affix the optional wall mount) and position your Piper in the desired location. For optimal viewing capacity, we recommend placing Piper in a high traffic area.
  5. Press the power button on the back of Piper, located on the bottom-right. Note: Piper’s LED light will be yellow while starting up.
  6. When your Piper’s LED light turns blue, download the Piper app from getpiper.com/download and create an account.

Piper Mobile App Setup

You are now ready to connect your mobile device to Piper.

  • For setup instructions using an iOS device, go to Piper Setup: iOS.
  • For setup instructions using an Android device, go to Piper Setup: Android.

Piper Setup: iOS 

Follow these steps to set up Piper from your Apple iOS device:

  1. Confirm the prompt to start setup after creating your Piper account. 
  2. Name your Piper and tap “Continue” to proceed.
  3. Open your iOS device’s settings and go to the Wi-Fi screen. Select “Piper” from the list of networks.
    Note: In this step, your mobile device is connecting to your Piper via Wi-Fi to set it up.
  4. Once your mobile device has connected to the “Piper” Wi-Fi network, return to the Piper app. Select your home Wi-Fi network from the list that will appear and enter the password.
  5. Confirm your home Wi-Fi network information before tapping “Connect.”
  6. Your Piper will automatically update to the latest firmware if necessary, and then finish setup.
    Note: This may take up to 10 minutes or more. Do not unplug or turn off Piper during this process.
  7. The Dashboard screen will appear after setup has finished.
    Note: Your Piper’s LED light should now be green.

You will receive two notices of confirmation:

  • A text message from a number that Piper will use to contact you. Be sure to add this number to your contacts.
  • A welcome email with links to various tutorial videos.

Note: To access Piper, family members can download the app and sign in with the account owner’s login information.

Piper Setup: Android

Follow these steps to set up Piper from your Android device:

  1. Confirm the prompt to start setup after creating your Piper account. 
  2. Name your Piper and tap “Continue” to proceed. 
  3. Connect your Android device to the “Piper” Wi-Fi network by selecting “Connect.” 
    Note: In this step, your mobile device is connecting to your Piper via Wi-Fi to set it up. 
    Note: If you have the “Smart switch network” feature enabled on your mobile device, it will not connect to the “Piper” Wi-Fi network. To disable this feature found on certain Android devices, go to your mobile device’s Wi-Fi settings. 
  4. A list of nearby Wi-Fi networks will appear. Select your home Wi-Fi network from the list and enter the password.
  5. Confirm your home Wi-Fi network information before tapping “Connect.”
  6. Your Piper will automatically update to the latest firmware if necessary, and then finish setup.
    Note: This may take up to 10 minutes or more. Do not unplug or turn off Piper during this process.
  7. The Dashboard screen will appear after setup has finished.
    Note: Your Piper’s LED light should now be green.

You will also receive two notices of confirmation:

  • A text message from a number that Piper will use to contact you. Be sure to add this number to your contacts.
  • A welcome email with links to various tutorial videos.

Note: To access Piper, family members can download the app and sign in with the account owner’s login information.

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