Please follow the instructions on how to perform a factory reset, and then start the installation again.
Close out of the Piper app completely.
Hold the power button on the back of the Piper unit until the LED light in front goes out.
Wait 60 seconds.
Hold the power button (located in the back of the Piper unit) until the light flashes Red, Off, Red, Off, Yellow. (It is important that the light appears in this order)
Once the light turns Yellow release the power button and wait for the light to turn Blue, this will take 3-4 minutes.
Once the light turns Blue, Piper will announce it is ready to be set up again.
Open the Piper app.
Follow the on screen prompts.